PARTS & ACCESSORIES CUSTOMER - UPDATE
As a valued customer of Harley-Davidson, we would like to acknowledge and address the difficulties you have felt with your recently purchased Parts and Accessories (P&A). We are all feeling the impact of COVID-19 on our world, and it is challenging our business as well. We also see opportunities for us to improve our operations and supply chain to decrease backordered product.
We work hard at the Motor Company to provide you with exceptional Genuine H-D® Parts and Accessories to help you make your motorcycle a personal expression of your individuality and to keep it running strong and on the road for miles of worry-free riding. Our goal is to provide you the exceptional products you expect from us and delivered in a timeframe without frustrating wait times.
My staff and I are listening. We have heard very clearly how your recent product ordering experiences have negatively impacted your impression of the Motor Company and the trust you have placed in us to deliver a high-quality experience and product that we pride ourselves on. I am happy to share that an internal team has been assembled specifically to address our challenges in backordered product.
This cross-functional team represents leaders responsible for delivery of products. They meet daily to drive progress and urgency with our suppliers and operations around the globe to recover and deliver product to you as quickly as possible. No one can predict the future impact COVID-19 will have on our business or our suppliers. However, we are doing everything we can in regard to the things we control to decrease delivery wait times. While we have made good progress to recover, we still have work to do and will not stop until we are back to expected service and delivery levels.
I want to thank you for your understanding as we work to restore efficient delivery of our P&A products to you and our dealers. As our customer, we want to provide you with the best service possible and I hope when your order arrives, it will help to restore your confidence in the Motor Company and our dedication to providing you the best Parts and Accessories.
Best Regards, Jeff Richlen
General Manager – Parts & Accessories / Harley-Davidson Motor Co.